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By placing an order with Logo Multiverse, you hereby agree to follow and comply with the following terms and conditions: General Services Contract Logo Multiverse is a highly reputed graphics designing company which is established to provide small and large-scale businesses with design and development services. We solely work online, that is, via the World Wide Web. We are available round the clock (24/7) throughout the year. When you place an order to our company, you will be assigned with a team of highly creative and experienced designers who will handle your order efficiently and complete it in a timely manner. Rest assured, you will be provided with a highly creative and compelling logo, website, banner, stationery and/or brochure design for your business. Quality Assurance So far, Logo Multiverse has successfully helped several businesses promote their brand in the market by providing them with striking and eye-catching designs. We are proud to claim that we have a team of highly dedicated, creative and experienced designers. Our highly efficient designing process allows us to create custom designs more quickly, efficiently and at reasonable prices. It is our absolute assurance that your logo will be designed exactly as per your description (same applies to our other products such as website, brochure, stationery designs, etc.) 100% Money Back Guarantee Design is a subjective matter and initial samples/concepts are created according to the customer’s brief to start-off with the project. However, we offer Unlimited Revisions to guarantee 100% Customer Satisfaction. When you place an order at Logo Multiverse, you are assured to be offered a refund where certain actions affect your eligibility to claim a refund: Stage None of the initial samples conform to the customer brief. Customer asks for revisions by providing feedback. Takes no action for 60 days. Money Back Status Customer can ask for a full refund Money Back Guarantee does not remain applicable. 100% Satisfaction becomes applicable. Money back guarantee offer becomes void, however Logo Multiverse will review and uphold the offer on its own discretion In case if no resolution is made between the two parties and a refund is awarded, then the client may not be permitted to use any items delivered by us, thus he/she may not have any kind of ownership on those artworks. Shipment Contract Time is of the essence, it is especially important in the business world and we are fully aware of it. Therefore, we guarantee you that the initial concepts will be presented before you within 48-72 hours. Keep in mind that we use Electronic-mail (Email) to deliver both the initial concepts and the final, approved files to our clients. Logo Multiverse, in any way, is not responsible for failing to meet the imposed deadline of the client which is not pre-approved by both the parties in written. Keep in mind, the complete payment is due at the time of placing the order. Color and File Formatting The default color palette that we use for our logo projects is CMYK, unless of course the client specifies any color palette other than CMYK prior to starting the logo design project. If a change of color palette is requested by the client during the project, additional charges will be deducted. We use Adobe Illustrator as the primary designing software, thus the original format of the logo will be in (.ai) format. The fonts of the logo will be converted into outlines. Client will receive the logo in other formats as well such as JPEG, PDF, TIFF, GIF, .wmf, freehand, etc. Unlimited Revisions We, at Logo Multiverse, always do our utmost to present a perfect and pleasing to the eye logo design concepts to our valued clients. We know it certainly well that every individual has his/her own idea of perfection. The designs that look perfect to us may not necessarily look perfect to you. Therefore, we offer our clients unlimited free revisions until they are completely contented with the result. Keep in mind that for each revision request, a new draft will be presented within the period of 2 days. Ownership of the Work Once an art work is approved and the final file is sent to the client after the complete payment, the client owns all the rights of the paid art work. All the claims and copyrights of the design are then transferred to the client. Customer Support Center The customer support center of Logo Multiverse is always available at the disposal of the client round the clock, that is, 24 hours and 7 days a week. With such kind of round the clock customer support you are assured to get the attention that you deserve. For your convenience we offer numerous communication channels: SKYPE, EMAIL, LIVE CHAT, etc. Cancellation Policy You clearly and irreversibly agree that Logo Multiverse reserves the sole rights to cancel, reject or terminate any order or your contract in the following cases: If the violation of contract is detected on the client’s side OR If Logo Multiverse fails to complete the client’s order due to any unexpected and unavoidable circumstances. If an order has already been submitted by the client and Logo Multiverse fails to process it due to uncalled for circumstances, a complete refund will be awarded to the client. In case if Logo Multiverse declines or terminates a client’s order due to any reason other than client breach of contract or Logo Multiverse’s non-performance, a complete refund of the prepaid amount will be offered to the client. We do not design and develop anything related to or promoting pornography, child pornography and/or nudity. Any direct order of adult content, as stated, placed via World Wide Web will be cancelled.lthough you can use many features of our exclusive website anonymously but still there are some premium content or features that require some necessary information. Again, we assure you that your privacy is completely safe with us and we never sell or disclose even a single bit of our client's information to any third party. Personal Information of Clients There are numerous methods through which Logo Multiverse gather personal information of the clients such as through order forms, subscription form etc. Rest assured all the information is absolutely protected by our strict privacy policy. Not a single detail will be divulged to any third party. The personal details of the clients include their name, email address, company name and phone number. All these details are never shared with any individual or company and treated as confidential. We, at Logo Multiverse, use these details for purposes like processing the order of the clients, responding to their order related or any other queries, emailing them pre-release information / new offers / discounts, etc. Other Necessary Details In addition to using your personal details we use other necessary details as well which include: Client's IP Address Client's Brower cookies Brower version Operating System Client's date and time of visiting the website. These server side's details are used by us to enhance the performance of our web pages and online services. We use these details to enhance our various features. It helps our in-house web developers to check what page has higher bounce rate, thus need immediate attention. Rest assured, all these details are kept behind a highly secured SSL encrypted server. Although the client may disable the cookies from the browser, however it may restrict the client from accessing to some features of our website. Third Party Information Whilst, Logo Multiverse do not reveal client's personal details to any third party however you will be required to provide your credit card details to the payment portal – such as Paypal - for processing the order. Alteration in Privacy Policy It is at the sole discretion of Logo Multiverse to alter any article of the privacy policy. However, a notification message will be emailed to the clients prior to the date of alteration.